Shipping policy
Last updated: November 3, 2026
Thank you for shopping with Snowly. This policy explains how we ship your order, what it costs, and what to expect after you buy.
ORDER PROCESSING
Orders are processed within 1–3 business days (Monday to Friday, excluding holidays) after payment is confirmed. Orders are prepared and shipped by our fulfillment partner; once your order ships, you will receive a confirmation email with your tracking number.
SHIPPING COST
Standard shipping is FREE on all orders. There are no shipping or handling charges — the total you see at checkout is final.
DELIVERY TIMES
Most orders are delivered within 7–14 days of the order date, including processing time. The estimated delivery window for your order is also shown at checkout. Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, customs processing or other events outside our control.
HOLIDAY DELIVERY
🎄 Ordering for Christmas? We recommend placing your order by December 10 for the best chance of delivery before December 25. This is a guideline based on typical delivery times, not a guarantee.
TRACKING
Every order includes tracking. Please allow a few days after the shipping confirmation for tracking information to start showing movement.
SHIPPING DESTINATIONS
We currently ship to the contiguous United States and Canada. We do not ship to Alaska or Hawaii.
CANADA
Orders to Canada are processed in 1–3 business days and typically delivered within 10–18 days of the order date. For Christmas delivery to Canada, we recommend ordering by December 5. Delivery times are estimates, not guarantees. Please note: Canadian orders may be subject to GST/HST, duties and brokerage fees upon delivery. These charges are set by Canadian authorities and are the responsibility of the buyer.
ADDRESS ACCURACY
Please double-check your shipping address at checkout. If you need to correct it, contact us immediately at shoppsnowly@gmail.com — changes are only possible before your order ships. We are not responsible for orders delivered to an incorrectly entered address.
LOST, DAMAGED OR DELAYED PACKAGES
If your package is damaged in transit, please see our Refund and Return Policy. If tracking shows no delivery within 30 days of the shipping confirmation, contact us and we will send a replacement or issue a full refund.
ORDER CHANGES & CANCELLATIONS
You can change or cancel your order free of charge before it enters processing (usually within 24 hours of purchase). Once an order has been processed or shipped, it can no longer be changed or cancelled.
QUESTIONS?
Contact us at shoppsnowly@gmail.com.